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Adult Services - Kent

Carers FIRST runs services across South and North West Kent, from Cranbrook, through Tunbridge Wells, Tonbridge, to Dartford, Gravesham and Swanley , supporting over 6,700 carers and their families.

You don't have to wait until you are struggling to talk to someone about your caring role and the help you can get. If you want to talk with someone from the Carers FIRST team
If you are new to caring or have yet to register with us, please call our hub, or you can complete our online referral form and someone will call you back within 3 days.

  0300 303 1555    click to register for support

Professionals wishing to refer can call our carers hub where we can take the referral over the phone, or send you a referral form.


Carers FIRST runs social groups across all area as well as quarterly events such as theatre trips, meals and days out.
We also run support groups which focus on specific health conditions such as those caring for someone with dementia, autism or a mental health condition.
For more details please see the What's On guide for the area you live in.

Support in Hospitals

Carers FIRST has staff based in Tunbridge Wells hospital and Darent Valley hospitals. This Service is available to support and provide carers with information when the person they care for is in hospital or when they are a patient themselves. We can liaise with hospital teams and social services to ensure you are able to access the correct support for you and the person you care for and support you to have conversations with the Hospital teams. If you, or the person you are looking after has a planned admission into hospital, please let us know as soon as you are able so we can offer support. For more infomation about the service available across hospitals in Kent and Medway, you can download our leaflet here.


Carer Hospital Discharge Service
If you need extra support when the person you care for is discharged from hospital a Carer Support Worker can discuss with you the type of help and support available to meet your needs. This may include practical support to help you in your caring role. This support is free for up to two weeks from discharge. 

Please note that Carers registered with a Dartford, Gravesham, or Swanley GP Practice cannot access this service.

Carers Assessments

Under the Care Act 2014, if you are a Carer and you appear to have any level of needs for support, you are entitled to a Carer’s Assessment. Having a Carer’s Assessment is not linked in any way to Carer’s Allowance.
A Carers Assessment is the opportunity for you to tell  someone what impact caring has on your life. The assessment may be carried out on the telephone, in a community venue, or in some circumstances at your home. The assessment will look at how caring affects your life, including for example, physical, mental and emotional needs, and whether you are able or willing to carry on caring.

To find out more information, including how to prepare for your assessment, please see the Carers Assessment page on our website. 

The Carers FIRST Hub is the first point of contact for all referrals and general enquiries for carers living in Kent You can contact them on 0300 303 1555 between 9am to 5pm, Monday to Thursday and 9am to 4:30pm Fridays (except on public holidays). Email Carers FIRST at info@carersfirst.org.uk
Alternatively you can contact the Kent Adult Social Care team on 03000 41 61 61
I live in Medway: The Council undertakes carers assessments in Medway. You can contact them on 01634 334466, or email them at carersassessment@medway.gov.uk
Kent and Medway out of hours service: 03000 41 91 91



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