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Carers Emergency Response

The Carer’s Emergency Response Service (CERS) provides carers with peace of mind that in the event of an emergency, the person you care for will receive help and support whilst you’re not there.

In the event on an emergency or something happening that prevents you continuing to care for your relative or friend, this free service will implement the support that is appropriate and available, guided by your emergency plan.

Your arrangements could be to contact a family member, neighbour or friend who can support the person you provide care for. Alternatively, you may wish support to be directly provided to the person you care for in their own home. This can be for up to 48 hours (72 hours on a Bank Holiday weekend). During that time we can plan together for what happens next.

Once the emergency plan has been registered with Lincolnshire County Council you will receive a Carers Identification and Emergency Card. This is the size of a credit card you can carry with you at all times. It displays a 24-hour emergency telephone line number and also includes a unique identity number that links to your emergency plan. 

To register and activate the plan, all you or someone on your behalf needs to do is phone the number on the card and your emergency plan will be followed.

For more information and to register a plan please call the carers team at Lincolnshire County Council’s Customer Service Centre:                

01522 782224

Click here to download an information leaflet about CERS.



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