Job Title: Quality & Insight Officer (Lincolnshire)
Salary range: £14,138 to £16,259 per annum (£23,250 to £26,737 FTE)
Contract: Permanent
Hours: 22.5 hours per week
Location: Working flexibly in the community with some homeworking
We are currently seeking a Quality and Insight Lead to join our team in Lincolnshire. The requirements of the role will include:
Developing and implementing a Quality Management Framework, which aligns to Lincolnshire County Council Framework. Onboarding the staff team across Lincolnshire with the Quality Framework providing training and support to the teams.
Supporting the development and implementation of Carers First Impact and Evaluation Framework and ISO 9001 to evidence the positive impact the team has on lives of carers. Taking overall responsibility for monitoring, both strengths and learning across Lincolnshire.
To be successful we are looking for a self-motivated individual, who can work flexibly, whilst maintaining a good work/life balance with experience of using CRM systems e.g. Mosaic, BlueBox and Power Bi to manage workflow and record essential data and contacts.
You will require experience of developing and implementing quality systems and measures, collating, analysing and reporting data and be able to make recommendations for performance improvement. You will also require excellent written analytical, listening and verbal communication skills, experience of planning and delivering workshops.
With an ability to build positive and constructive working relationships with colleagues at all levels across the organisation, along with the ability to network, develop and sustain joint work between agencies, including establishing good working relationships.
Good geographical and working knowledge of support services available in Lincolnshire and be able to demonstrate understanding of and commitment to the goals and values of the charity.
We offer the flexibility to work from home with some travel within Lincolnshire.
In return, you will benefit from working for a charity that delivers a service which makes a real difference to people’s lives. We offer training and
development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.
If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read our Candidate Pack.
Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age. If you would like to discuss this role confidentially, please contact us at recruitment@carersfirst.org.uk and we will be happy to organise for one of the Team to contact you.
Please note that if you have not been contacted within one week of submitting your completed online application, that your application has not been successful.
Carers First is an Equal Opportunities Employer
Positive Collaborative Ambitious
There are currently 5.7 million unpaid carers in the UK, however carer charities estimate that number could be as high as 10.6 million. Their huge contribution saves our economy £162 billion each year - the cost of a second NHS. Each carer’s needs and situation are unique, but many face similar challenges. They can struggle to balance employment, finances, or their own wellbeing and time for themselves with their caring role. They may not be aware of the help and support available to them - and that is why we are here.
Carers First works directly with, and for, thousands of carers, providing personalised information and tailored support in the way that suits them: online, on the phone, or face to face in their local community. With the help of our supporters and volunteers, we can continue to be there for carers, helping them find balance, and to live their lives to the fullest - today, and for years to come.
Last year, we reached over 376,000 carers through digital services and face to face activities. We have been able to make a material difference in carers’ lives and we can evidence that carers feel more confident, informed and resilient in their caring role.
We are growing, and currently have over 50,000 carers registered with us.
When you join Carers First, you join a vibrant, inclusive, and supportive team who all have a shared interest in supporting unpaid carers to continue living their lives to the fullest, across the country. In a community dedicated to caring, we believe that our employees and volunteers really do make a difference, therefore, we emphasise the importance of learning and development, as well as actively encouraging them to develop their skills with our fantastic learning and development programme. This means that all of our team become the best that they can be, whilst helping others do the same.