Job Title: Service Manager
Salary: £33,330 per annum
Contract: Permanent
Hours: 37 Hours per week
Location: Hybrid working within Haringey and Waltham Forest
Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.
We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.
About this role
- The Services Manager will provide strategic leadership in the development and delivery of an innovative, high-quality service for carers across Haringey and Waltham Forest.
- Work collaboratively with carers and colleagues, the role will drive continuous learning, service improvements, and strong partnership engagement to ensure that carers receive meaningful and responsive support.
About you
- A dedicated and experienced leader with a passion for making a tangible difference in the lives of carers.
- Proven ability to manage and inspire teams, you thrive in a dynamic environment where innovation and collaboration are key.
- Strong communication skills enable you to build strategic partnerships and work effectively with stakeholders to drive positive change.
- A commitment to continuous learning and service excellence, you ensure that carers receive the support they need to lead fulfilling lives.
We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.
Carers First Can Offer You
In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.
Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.
How to apply
To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the ‘Apply Now’ button to begin your application.
Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.
Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
Interview Process:
With a closing date of 06 April 2025, all successfully shortlisted candidates will be invited to a face-to-face meeting with an interview panel, week commencing 14 April 2025.
During the interview, candidates will also be required to give a 15-minute presentation, and details will be provided in advance.
Please allow one hour for the interview process.
Carers First is an Equal Opportunities Employer
Positive Collaborative Ambitious
There are currently 5.7 million unpaid carers in the UK, however carer charities estimate that number could be as high as 10.6 million. Their huge contribution saves our economy £162 billion each year - the cost of a second NHS. Each carer’s needs and situation are unique, but many face similar challenges. They can struggle to balance employment, finances, or their own wellbeing and time for themselves with their caring role. They may not be aware of the help and support available to them - and that is why we are here.
Carers First works directly with, and for, thousands of carers, providing personalised information and tailored support in the way that suits them: online, on the phone, or face to face in their local community. With the help of our supporters and volunteers, we can continue to be there for carers, helping them find balance, and to live their lives to the fullest - today, and for years to come.
Last year, we reached over 376,000 carers through digital services and face to face activities. We have been able to make a material difference in carers’ lives and we can evidence that carers feel more confident, informed and resilient in their caring role.
We are growing, and currently have over 50,000 carers registered with us.
When you join Carers First, you join a vibrant, inclusive, and supportive team who all have a shared interest in supporting unpaid carers to continue living their lives to the fullest, across the country. In a community dedicated to caring, we believe that our employees and volunteers really do make a difference, therefore, we emphasise the importance of learning and development, as well as actively encouraging them to develop their skills with our fantastic learning and development programme. This means that all of our team become the best that they can be, whilst helping others do the same.