
Job Title: Support Adviser (Lincolnshire)
Salary: £22,571 per annum
Contract: Fixed-term Contract (1 Year Maternity Cover)
Hours: 37 Hours per Week
Location: This role is mainly Home-based with the possibility of some travel within the locality
We are currently seeking a Support Adviser to join our team in Lincolnshire. The requirements of the role will include;
- Contribute to the efficient operation of Carers First Being the point of support for the wider Lincolnshire Operations Team, providing accurate data entry, training and support functions on all digital platforms used by Carers First.
- Provide, carers and professionals with tailored information, advice, and guidance via telephone, text, post and email when being the first point of contact for Carers First.
- Being the point of support for the wider Lincolnshire Operations Team, providing accurate data entry, training and support functions on all digital platforms used by Carers First.
To be successful you will have experience;
- A good all-round education including GCSE’s (or equivalent) or NVQ level 2 in Business Administration or have experience in a similar role.
- Working knowledge of social care and health, particularly as it relates to working with carers and adults’ knowledge of the challenges affecting Carers.
- Competent in use of IT (Microsoft Applications Word, Excel, Outlook, Microsoft Teams, Databases), mobile telephony (Firetext) and social media platforms.
- Ability to communicate clearly both verbally and in writing, with excellent customer service, time management and organisational skills.
The location for the position is flexible within Lincolnshire.
In return you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to peoples’ lives. We offer training and development to help you grow your career, a good
annual leave entitlement, flexible working options, access to our workplace pension, employee assistance programme and a Benenden Healthcare package.
If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Candidate Job Pack.
Appointments are subject to Carers First receiving suitable references and an appropriate disclosure from the Disclosure and Barring Service.
We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.
If you would like to discuss this role confidentially, please contact us at recruitment@carersfirst.org.uk and we will be happy to organise for one of the Team to contact you.
Please note that if you have not been contacted within one week of submitting your online application, that your application has not been successful.
Interviews for suitable candidates will be arranged within one week upon receipt of a completed Carers First Application Form
Carers First is an Equal Opportunities Employer
Positive Collaborative Ambitious
There are currently 5.7 million unpaid carers in the UK, however carer charities estimate that number could be as high as 10.6 million. Their huge contribution saves our economy £162 billion each year - the cost of a second NHS. Each carer’s needs and situation are unique, but many face similar challenges. They can struggle to balance employment, finances, or their own wellbeing and time for themselves with their caring role. They may not be aware of the help and support available to them - and that is why we are here.
Carers First works directly with, and for, thousands of carers, providing personalised information and tailored support in the way that suits them: online, on the phone, or face to face in their local community. With the help of our supporters and volunteers, we can continue to be there for carers, helping them find balance, and to live their lives to the fullest - today, and for years to come.
Last year, we reached over 376,000 carers through digital services and face to face activities. We have been able to make a material difference in carers’ lives and we can evidence that carers feel more confident, informed, and resilient in their caring role.
We are growing, and currently have over 50,000 carers registered with us.
When you join Carers First, you join a vibrant, inclusive, and supportive team who all have a shared interest in supporting unpaid carers to continue living their lives to the fullest, across the country. In a community dedicated to caring, we believe that our employees and volunteers really do make a difference, therefore, we emphasise the importance of learning and development, as well as actively encouraging them to develop their skills with our fantastic learning and development programme. This means that all of our team become the best that they can be, whilst helping others do the same.