Carer's Emergency Card

Being prepared for an unplanned event is always a good idea. If you look after a friend or family member having a back-up plan is important if something should happen to you which means you are unable to provide the care you would do normally. 


We advise all carers to create a “What if..” plan which is a really useful document where you put all the information about your caring role in one place. Should you be unable to care for whatever reason, it’s clear exactly what needs to be done if somebody else needs to take over. 


Use your “What if..” plan to help in case of an emergency or unplanned event, such as a sudden illness or accident or travel disruption, for example car/bus broken down. 


Thinking ahead and creating a “What if..” plan or reviewing an existing plan can ease anxiety and give you a sense of control. 


Things to consider include:

- Details of the name and contact details of the person you look after

- Who you and the person you look after would like to be contacted in an emergency – this might include friends, family or professionals.

- Details of any medication the person you look after is taking.

- Details of any ongoing treatment they need.

- Notes of any important information


Make sure that this information is printed and kept safely to-hand, should it ever be needed. Talk about and share the plan with the person you care for and those named as your emergency contacts.


The Herbert Protocol: additional support for those looking after someone with dementia.


Hackney Carers Emergency Card Scheme

In Hackney, carers can also ask to join the Carers Emergency Card Scheme which is FREE and available to all unpaid carers. It is run by Hackney Adult Social Care and will give you peace of mind that if anything happens to you, the person you care for will be contacted to check that their support needs are being met. 

On completion of your "What if.." plan, you will be provided with a Carers Emergency Card which you can carry with you and detail who needs to be contacted in an emergency. 


How does it work?

Carers register with the scheme and provide information about the person they look after (for example, medication) and the names of people who can be contacted in the event of an emergency and who have keys to your home. This information is held by the Hackney Adult Social Care Team. If they receive a call that you have been involved in an emergency which is affecting you ability to provide the necessary care, they will take action depending on what has happened to you.

It is important that the individuals you may name as emergency contacts are aware and are also given a copy of this document.    

What if I don't want my plan held centrally?

If for any reason you do not want your emergency plan held centrally, there is a small amount of space on the emergency card for you to write the details of the person you would like to be contacted in an emergency and you can simply complete this and keep the card with you. It is still advisable to complete the emergency plan document and give copies to those you name as emergency contacts. It is still advisable to complete the emergency plan document and give copies to those you name as emergency contacts.

How can I join the scheme?

To join the scheme you must be registered as a carer in Hackney. You can contact Carers FIRST and we will send you the form to complete along with a card. If you would like the form held centrally with adult social care, please return to us and we will forward to the adult social care team.

If you would like some help to complete the form please speak to one of our team based in Hackney or contact our Carers Hub and we will complete the form with you.