Have Your Say - Medway

One of our roles as an organisation is to help give carers a voice. Our Community Inclusion Co-ordinators are eager to hear from carers or those with lived experience of caring who would like to get more involved and have their say in the way we provide services.

It is also key that we also promote consultation and participation opportunities for carers at local and national level and secure pathways for carers to also have their voice to influence services and strategy in the wider community

Below are some ways carers and one of the ways carers can share your ideas, your experiences and concerns:

Carer Forums

Carers FIRST has an active forum in Medway which was set up early in 2018 as a way for the Trustees to develop better communication with carers across all of the areas we work and given them a voice to influence the planning and delivery of carer services.

Forums are made up of 8-12 members who have lived experience of caring and who can share the views and ideas of a wider group of carers.

Forum members are asked to represent the views of all carers by collating opinions, put forward suggestions and raise areas of concern on local services as well as wider carer services.

Forums take place 4 times a year and will be located in a venue central to where the majority of members live.

If you are interested in becoming a forum member, or would like to find out more, please contact us by calling our Carers Hub or emailing voice@CarersFIRST.org.uk


Healthwatch is an independent nation champion which enables and provide opportunities for people to have their say about their experiences of local health and social care services, whether good and bad. They ensure local providers and commissioners of services are given regular reports of people’s experiences and ask these organisations to respond.

The organisation plays a role at both local and national level and ensures the views of the public and the people who use the services are considered.

Healthwatch Medway is an independent organisation set up to champion the views of patients and social care users across Medway. Their mission is to raise the public's voice to improve the quality of local health and social care services in Medway.


Medway Council

Your local council or governing body may undertake consultations and offer opportunities to have your say on service delivery and development, as well as many other matters. 


NHS England aims to increase transparency in the NHS and to improve services for patients. They have a consultation hub  on the website where you can view the currently active consultations available to take part in. The consultation hub also has a search function, so you can search for consultations relevant to your situation.

Your local NHS services, trusts and CCG's may also undertake consultations on how to deliver services in your local area. They have a variety of ways in which they engage with the public and the method involved may change depending on the nature of the consultation. They may invite you to engage with them by post, by email or through social media. To search for your local CCG then enter your postcode in the CCG search bar on the NHS choices website.

GP surgeries also involve members of the public and invite them to have a say by facilitating Patient Participation Groups. If you would like to be involved, then ask your GP surgery about your local Patient Participation Group. For more information visit the napp website

Kent and Medway Patient Transport Charter

The Patient Charter for non-emergency Patient Transport sets out Kent and Medway patients' expectations of what good quality care and support means when helping us to access care we need. 

Click here to view the Patient Transport Charter.

What do you want the NHS to look like at 100?

Take part in the national conversation.

It's 70 years since the NHS was founded by what do you want health and social care to look like in 2048

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