Medway Carers Emergency Card

Being prepared for an unplanned event is always a good idea. If you look after a friend or family member having a back-up plan is important if something should happen to you which means you are unable to provide the care you would do normally. 

We advise all carers to create a “What if..” plan which is a really useful document where you put all the information about your caring role in one place. Should you be unable to care for whatever reason, it’s clear exactly what needs to be done if somebody else needs to take over. 

Use your “What if..” plan to help in case of an emergency or unplanned event, such as a sudden illness or accident or travel disruption, for example car/bus broken down. 

Thinking ahead and creating a “What if..” plan or reviewing an existing plan can ease anxiety and give you a sense of control. 

Things to consider include:

- Details of the name and contact details of the person you look after

- Who you and the person you look after would like to be contacted in an emergency – this might include friends, family or professionals.

- Details of any medication the person you look after is taking.

- Details of any ongoing treatment they need.

- Notes of any important information

Make sure that this information is printed and kept safely to-hand, should it ever be needed. Talk about and share the plan with the person you care for and those named as your emergency contacts.

The Herbert Protocol: additional support for those looking after someone with dementia.


Kent Carers Emergency Card

This is a free service and is available for all carers living in Kent and Medway.

The carer carries it at all times, so that it can be used as an instant source of identification in case of accident or sudden illness.

In an emergency situation a person telephones the contact number on the card and quotes the registration number. The call is received by Kent County Council's 24 hour contact centre. Staff can immediately access the carer's pre-arranged emergency plan and put it into action. 

The card does not have any personal details on it, only a unique registration number and the phone number of the central helpline.

The service is free and available 24 hours a day, 7 days a week.

To apply please call us and we will send you a form, or alternatively Click Here to link to the Kent Emergency Card website