Newham Directory

Please find below information and links to services in Newham which carers may find useful:

Care Choices aims to provide you with the information you need to find social care services in your area. In Newham they do not have a published directory but you can use their online search tool or click on the following link to find a list of services in London >>

Age UK East London offers support for older people and their carers. The services they offer include:

  • Information and advice
  • Podiatory Service (delivered by Complete Feet Care, from Age UK offices in Plaistow)
  • Silver Surfers
  • Benefit Checks
  • Advocacy

Tel: 020 8981 7124



Alzheimer’s Society provide a range of services for people living with dementia and their carers.


National services:

National Dementia Helpline – 0300 222 11 22. Open seven days a week providing information, advice and emotional support to anyone affected by dementia.


TalkingPoint – A online community where you can ask questions, share experiences and get information and practical tips on living with dementia. It’s free to use, open 24 hours a day and all you need is an internet connection.


Local Services:

Findsupport near you – A comprehensive directory that allows you to find advice and information support services. Simply enter your postcode or location.

Tel: 0208 472 0658



Citizens Advice Newham provides free, confidential and impartial advice for communities in Hackney, Newham and Tower Hamlets on the big issues affecting people's lives. They offer a telephone service and booked appointments at Stratford Advice Arcade and Canning Town. If you are a patient at Vicarage Lane Health Centre and Manor Park Surgery and are a registered patient of the Newham transition team, you can book an appointment by telephone at the surgery you wish to visit. as well as booked appointments for registered patients at .

Services provided:

  • Employment
  • Money advice, debt and financial inclusion
  • Welfare benefit

Tel: 020 8525 6379 -  Lines are open at the following times: Tuesdays: 10:00am to 1:00pm Wednesdays: 10:00am to 1:00pm


Community Neighbourhood Link Workers (CNLW) support older and disabled residents to find out about local activities, improve their health & well-being and become more involved in their communities. Based in the 8 Community Neighbourhoods in the borough, they can give residents information and advice in relation to Adult Social Care and Health services and community-based activities as well as one-to-one time-limited (six weeks) to support social isolated or lonely residents.



Macmillan Cancer Support Newham Information and Support Centre offers comprehensive and appropriate information in a relaxed and friendly environment. The service is open to anyone who is affected by or would like more information on cancer, as well as their relatives and friends. 

Services Provided:

  • Cancer information materials
  • Information
  • Benefits Advice
  • Self Help & Support Groups
  • Signposting to other services

Tel: 0207 363 8758


Newham Carers Network is part of the Renewal Programme and runs the Carers Empowerment through Health programme. Carers will be empowered in their caring role through a number of workshops including advocacy for self and others, managing stress, eating for health and behaviour management

Tel: 0208 471 6954



Newham Network Telecare Services provide a personalised alarm system offering remote care to support people to stay safe and to continue to live independently within their own homes. 

All the telecare equipment is linked to a telephone based alarm unit. If you press the personal alarm or if a sensor is activated, the specialist control centre, Newham Network Telecare Services, is alerted and their operatives will speak to you and respond in the most suitable way, for example call the emergency services or contact a key holder.

They can also install sensors in your home such as smoke and carbon dioxide detectors to monitor and alert Newham Network Telecare if something goes wrong.

An emergency response is provided 24 hours a day, 7 days a week, 365 days a year, so help is always available

Tel: 0203 373 8892



Newham Talking Therapies offers a range of free and confidential talking therapies and specialist support to help you feel better within the borough of Newham. Support is provided through workshops, courses, groups and individual treatment at a variety of locations. Your therapist will discuss the options available to you at your first appointment. Newham Talking Therapies can help support people with a number of conditions, including stress, bereavement, anger, long-term health conditions, low mood and depression.

You can ask your GP to refer you, or you can refer yourself.  You will be contacted as soon as possible and discuss suitable treatment options.

Tel: 020 8475 8080   


Subco Trust provide a wide range of services to Asian elders and their families and refer on to other appropriate services. Information and advice given covers many topics, for example, social care and health services and how to access these, housing services, benefits, aids and adaptations, transport, different health conditions.

Services provided:

  • Information and advice
  • Day opportunities
  • Dementia support
  • Advocacy
  • Carer support

Tel: 0208 548 0070



Assistive Technology Service

Assistive Technology is a range of electronic gadgets that can help individuals remain safe, secure and independent in and around their own home.


This includes:

·       a basic pendant alarm that links to a monitoring centre that can be pressed if an individual is unwell or has a fall (known as Telecare)

·       wellbeing detectors that can support individuals to ensure they remain well and are doing the things that will maintain their wellbeing

·       sensors that link to a monitoring centre that can support individuals around the home (e.g. bogus caller, epilepsy, fire and flood, property exit, etc.)

·       GPS location devices that use a mobile network to raise an alert to an informal Carer or monitoring centre (if requested)

·       And digital apps for example, Brain in Hand, which provides personalised support from a smartphone.


All devices are free.


Monitoring can be done by a family member or Newham Network (weekly charge applies). Monitoring charges do not apply to customers (i) aged 75+ who live alone and (ii) has diagnosed memory difficulties OR is in palliative OR end of life care. 


Referrals can be made by individual residents and by private, statutory and voluntary organisations.


T: 03000031303


Bereavement Service

The Service is for adults living in Newham who have experienced grief, loss and bereavement at any time, either recently or years ago. Support includes advice and information; bereavement counselling; and peer support.


T: 020 7510 1081 / 020 7510 4268


Carers Support Service

The Service provides low level emotional and practical support for all Carers aged five plus. Upon referral, Carers are screened and dependent on the outcome provided a Service within one of three tiers:


Tier 1 – information, advice, guidance and advocacy; emergency planning, Carers Discount Card, Carers Empowerment Programme

Tier 2 – peer support groups

Tier 3 – one to one case work


T: 0300 303 1555


COVID-19 Helpline

The COVID-19 Helpline can help if you have questions about COVID-19 including:

·       how to access testing;

·       how to access priority supermarket delivery slots;

·       help accessing support during the pandemic or while you’re isolating; or

·       general advice on how to stay safe during COVID-19


T: 0207 473 9711


9am–7pm, 7 days a week  (9am–3pm on Christmas Day, Boxing Day & New Year’s Day)

Dementia Support Service

Newham New Deal Partnership provides practical, person-centred support and advice for Newham residents living with dementia (or awaiting a diagnosis) and their carers and family, peer support and group sessions to enhance well-being.


We also provide a dedicated casework service, working intensively for up to three months to resolve an issue.


T: 0208 472 0658


Living Made Easy

Are you are finding everyday activities such as get in /out of the bath, getting off the toilet, getting up from chairs or out of bed difficult?

Do you have:

  • Sight or hearing loss
  • Physical or learning disabilities
  • Frailty or illness


If so there is a wide range of small items of equipment available that can help you or the person you care for manage everyday living tasks and promote independence.

Sometimes these items are all that is needed to help you to maintain your independence and quality of life.


Examples of equipment that is available include a:

  • Chair raiser to make it easier for you get on and off a chair
  • Stair rail to hold onto when managing steps
  • Grab handle by the bath to help you get in and out of the bath safely
  • Raised toilet seat to help you get on and off the toilet safely
  • Trolley to help you to safely take your meals from one room to another
  • Bed rail can help you to sit up in bed
  • Bath board and seat help you to get in and out of the bath safely
  • Personal alarm often worn round the neck to call for help when you need to. This type of equipment is often referred to as telecare.


The following link will help you to work out what difficulties you’re having and what equipment is available. 

Newham MoneyWorks

MoneyWorks offers support to Newham residents who may be struggling with debt or the everyday cost of living. They are a free confidential service and here to help you secure financial wellbeing.


T: 020 8430 2041

Physical and Mental Wellbeing

A collection of resources and organisations who can provide support to help you stay physically and mentally healthy, both during COVID-19 and afterwards, are available on the Newham Council website: 

Sensory Service

The Service supports residents who are blind or partially sighted, deaf, hard of hearing or deafblind. The Team provides specialist, hands-on practical services tailored to your needs, from registration to rehabilitation, mobility training, support with communication and help to find the services that you need. 

Talking Newspapers

Talking Newspapers support blind and partially sighted people by providing an audio recording of their local newspaper; audio recordings of articles of interest from local and national magazines; and local information on events.


T: 07706 650387


Winter Fuel Payment

You could get between £100 and £300 tax-free to help pay your heating bills if you were born on or before 5 July 1953. You usually get a Winter Fuel Payment automatically if you get the State Pension or another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit).


Find out more at 


To find out more about other grants available to help you stay warm during the winter visit: 


For more advice on how to stay warm during the winter contact the SHINE London energy advice service

T: 0300 555 0195

9am–5pm, Weekdays

Directory of Support Services in Newham

(Check for Christmas/New Year’s opening times)

Loneliness and Isolation

Community Neighbourhood Link Worker service

Providing advice and support in tackling loneliness and isolation.

T: 0203 373 1804


Chat Newham

Befriending calls to support people who live alone and vulnerable.

Free Line

0808 196 3510

10am–4pm  Mon–Fri

Age UK

Support with benefits, pension and managing finance.

Also Digital Help

Digital Help

T: 0208 981 7124

E: Sophie.ibotson@ageuk

9am–1pm  Weds

Food Banks

Food Bank and Digital Inclusion

Essential need of food and digital support with accessing services online.

395 High Street North

E12 6PG

11am–2pm  Tues & Fri

Newham Food Alliance

Addressing food poverty by supporting residents with food parcels and meals.

Setting up online shopping and making an order.

T: 07790 975 086

E: frontdoor@newhamfood

9am–5pm  Mon–Fri 

Subco Trust

Asian meals, delivery service. Weekend emergency food parcels and a shopping service.

7 days a week

T: 0208 548 0070


Adult Learning and Volunteering

Online Adult Learning



ESOL- Women Only


To register

E: eduacation@renewal

Chat Newham

Volunteer to be a telephone befriender

E: support@renewal

Advocacy and Befriending Support

Age UK

Elders Advocacy

T: 0208 981 3223


Bonney Downs - The Well

Advocacy and Befriending support.

T: 0208 586 7070

E: Clem.richards@bonny

Chat Newham

Befriending calls to support people who live alone and vulnerable.

Free Line

0808 196 3510

10am–4pm  Mon–Fri


Advocacy support

T: 0300 303 1660



Mental Health and Wellbeing

Newham Talking Therapies

Emotional support, mood management and overcoming difficulties in life.

Referrals and bookings

T: 020 8536 2450

9am–5pm MondayFriday

Mental Health Crisis Line

Crisis support 24/7


T: 0207 771-5888

Care in Mind

Counselling and listening

Social activities online

T: 0207 055-0808


Mental Health Crisis Prevention Service


121 support with debt, welfare benefits, housing and more.

Community Links

T: 07540 668-943


9am–5pm  Mon–Fri

Bereavement Support

Newham Bereavement Support


Remote counselling, early bereavement support, funeral information and advice on welfare benefits.



T: 0207 510 1081 / 0207 510 4268

Drop-in Bereavement


Listening and counselling

T: 07396 016-5323

Financial Support



Newham MoneyWorks


MoneyWorks offers support to Newham residents who may be struggling with debt or the everyday cost of living. We are a free confidential service and here to help you secure financial wellbeing.

T: 020 8430 2041

9am–5pm, Monday–Friday


112–118 The Grove, E15 1NS


Newham Libraries

To book a PC or activity call your library directly.


Online Library offer- digital books, audio books and games.

Beckton Globe Library

020 3373 0853
10am5pm  MonSat

Canning Town Library

020 3373 0854
10am5pm  MonSat

Custom House Library
020 3370855

10am6pm  Mon, Tues, Thurs, Sat

East Ham Library
020 3373 0827

10am5pm  MonSat

The Gate Library

020 3373 0856
10am5pm  MonSat

Green Street Library

020 3373 0857 
10am5pm  MonSat

Manor Park Library

020 3373 0858
10am5pm  MonSat

Plaistow Library

020 3373 0859
10am5pm  MonSat

Stratford Library

020 3373 0826
10am5pm  MonSat

1pm4pm  Sun