Job Title: Adult and Young Adult Carer Support Adviser (Medway)
Salary: £14,291 per annum (£23,500 FTE)
Contract: Permanent
Hours: 22.5 Hours per week
Location: Flexible and hybrid working in Medway with community working
Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.
We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.
About this role
As a Adult and Young Adult Carer Support Adviser (Medway) your responsibilities would include:
- Provide personalised information, advice and support to young people and adults who look after a relative or friend who could not manage without their help.
- Be pro-active in the identification of Carers through partnership working, running peer support groups, delivery of carer assessments and providing information, advice, guidance and emotional support to Carers.
- Work collaboratively with carers using a strengths- based approach to identify need and support planning where required which clearly identifies intended outcomes.
- Working closely with the Young Carer/Young Adult Carer team to support transition for young carers into adult services so they are supported by their school and local services in the community.
- Develop a strong understanding of the Carers First databases and their functionality to ensure accurate data records are maintained in meeting targets as outlined with our commissioners
About you
- Experience of working with Adults within the Health and Social Care Sector.
- In depth knowledge of issues which impact Carers.
- Experience of undertaking person-centred assessments, co-producing and implementing support plans.
- Demonstrable empathy and the ability to work with Carers in a non-judgemental manner, recognizing they are experts in Care.
- Experience of planning and delivering groups and activities in a variety of settings.
- Excellent interpersonal skills and proven ability to develop effective working relationships with a range of organisations, partners, funders, and users of the services.
- Excellent communication skills; listening, written and verbal.
- Experience of working in partnership with other organisations to deliver a range of support to carers and individuals
- Good geographical and working knowledge of support services within Medway.
- Highly competent in use of IT (Microsoft Applications Word, Excel, Outlook), mobile telephony and social media platforms.
- Experience of using a database to record interventions and manage workstreams.
We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.
Carers First Can Offer You
In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.
Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.
How to apply
To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the ‘Apply Now’ button to begin your application.
Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.
Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
Interview Process:
Following shortlisting, successful candidates will be contacted directly and invited to interview - week commencing 29 September 2025
Carers First is an Equal Opportunities Employer
Positive Collaborative Ambitious
There are currently 5.7 million unpaid carers in the UK, however carer charities estimate that number could be as high as 10.6 million. Their huge contribution saves our economy £162 billion each year - the cost of a second NHS. Each carer’s needs and situation are unique, but many face similar challenges. They can struggle to balance employment, finances, or their own wellbeing and time for themselves with their caring role. They may not be aware of the help and support available to them - and that is why we are here.
Carers First works directly with, and for, thousands of carers, providing personalised information and tailored support in the way that suits them: online, on the phone, or face to face in their local community. With the help of our supporters and volunteers, we can continue to be there for carers, helping them find balance, and to live their lives to the fullest - today, and for years to come.
Last year, we reached over 376,000 carers through digital services and face to face activities. We have been able to make a material difference in carers’ lives and we can evidence that carers feel more confident, informed and resilient in their caring role.
We are growing, and currently have over 50,000 carers registered with us.
When you join Carers First, you join a vibrant, inclusive, and supportive team who all have a shared interest in supporting unpaid carers to continue living their lives to the fullest, across the country. In a community dedicated to caring, we believe that our employees and volunteers really do make a difference, therefore, we emphasise the importance of learning and development, as well as actively encouraging them to develop their skills with our fantastic learning and development programme. This means that all of our team become the best that they can be, whilst helping others do the same.