Accessibility Statement

Accessibility statement for Carers First


This accessibility statement applies to https://www.carersfirst.org.uk


This website is run by Carers First. We want as many people as possible to be able to use this website. For example, that means you should be able to: 


  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. At present our website allows users to increase font size making text easier to read, and have a translate button allowing content to be read in a variety of languages.


AbilityNet has advice on making your device easier to use if you have a disability. 


How accessible this website is


We know some parts of this website are not fully accessible:

· the text will not reflow in a single column when you change the size of the browser window

· you cannot modify the line height or spacing of text

· most older PDF documents are not fully accessible to screen reader software

· live video streams do not have captions

· some of our online forms are difficult to navigate using just a keyboard

· you cannot skip to the main content when using a screen reader


Feedback and contact information


If you need information from this website in a different format like an accessible PDF, large print, easy read, audio recording or braille please contact us.

· email: hello@carersfirst.org.uk

· call: 0300 303 1555

· use the contact us page to send us a message

We’ll consider your request and get back to you in a maximum of 3 working days.

If you cannot view the map on our ‘contact us’ page, call or email us. 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of our website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements contact us hello@carersfirst.org.uk or by calling  0300 303 1555.


Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility


Carers First is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status 


This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, as we have not yet been able to complete testing of the website due to limited resource. 


However, we are aware of the need for compliance and we plan to complete testing by 31 January 2021.  We plan to make all content accessible by December 2021.


The ‘non-compliances and exemptions’ are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.


Non-compliance with the accessibility regulations


Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by June 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.

Some text cannot be resized. This fails WCAG 2.1 success criterion 1.4.4 (Resize text).

We plan to make all text (apart from that embedded in images) able to be resized by June 2021. When we publish new content we’ll make sure our text meets accessibility standards.

Some areas of the website use images of text. This fails WCAG 2.1 success criterion 1.4.5 (Images of text – Level AA).

We plan to review all images of text and replace, where possible by June 2021, if not possible we will look at alternatives. When we publish new content we’ll make sure that we do not use images of text.

Some areas of the website do not meet the contrast ratio of 7:1. The areas are limited but this fails WCAG 2.1 success criterion 1.4.6 (Contrast Enhanced– Level AAA).

We plan to review and update all contrast ratios by June 2021. When we publish new content we’ll make sure that we meet the required contrast ratio.

The website does not always meet the visual presentation requirements. The areas are limited but this fails WCAG 2.1 success criterion 1.4.8 (Visual Presentation– Level AAA).

We plan to review the visual presentation of all text by June 2021. When we publish new content we’ll make sure that we meet the visual presentation requirements.

The website does not always meet the text spacing requirements. The areas are limited but this fails WCAG 2.1 success criterion 1.4.12 (Text Spacing – Level AAA).

We plan to review the text spacing of all text by June 2021. When we publish new content we’ll make sure that we meet the required text spacing.


Content that’s not within the scope of the accessibility regulations



PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By June 2021, we plan to either fix these or replace them with accessible HTML pages. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


What we’re doing to improve accessibility


We are reviewing each page of our website to ensure accessibility requirements are met. All new content will be assessed and designed to meet requirements.


Preparation of this accessibility statement


This statement was prepared on 21st September 2020. It was last reviewed on 21st September 2020.

This statement will be updated when complete test results are available, together with a plan of action.