
In Croydon and Merton, Carers First are the lead organisation for unpaid carers seeking support. We work closely, in collaboration with a wide range of local organisations who also provide vital services to carers, including the local authority.
Our Helpline opening hours are 9am - 5pm Monday - Thursday, and 9am - 4:30pm Friday. If the phone isn't picked up right away, leave a message and we will call you back.

The right support can make things easier for you and your loved one. That might be a respite practical or financial support, or help to navigate the system.

No forms or being passed around. Just one call to our helpline and you’ll be in touch with a real person who ‘gets it’ and knows what’s out there.

You might find support you didn’t know existed: whether that’s opportunities to re-charge, activities for both of you to enjoy, or advice on juggling caring with work.

"As soon as I made that first phone call four years ago, everyone I’ve spoken to has been so kind, they’ve always had time for me.
I can't tell you how much Carers First has lifted me up. If only more organisations were like Carers First. I recommend you all the time, I can't recommend you enough!”
Call Carers First on 0300 303 1555.