The local authority will decide, based on the criteria above, whether you have eligible needs or not. You should hear back relatively quickly, often within a week. They will give you a written explanation of their decision.
If they decide you do not have eligible needs, they should still give you advice about how to prevent you developing these needs in the future and about free community support that might help you. This advice should be tailored to your own particular situation. If they do not provide this advice, you can ask for it.
If the council decides that you do have eligible needs, then it must meet those needs for you. This could be by providing you with support directly or by giving you the details of other organisations that can meet your needs.
They will put together a support plan for you. This is an agreement between you and the local authority that details what it thinks your needs are and how it will meet them. You should be involved in putting this plan together, along with anyone else you would like to take part, including the person you care for if you wish. Once this has been agreed, you should be provided with a copy of the support plan.
In the weeks after your support plan is agreed, it should be reviewed by the local authority to make sure it is working well. This review will usually happen between six and eight weeks later, although some local authorities wait for 12 weeks to ensure there is enough time to see whether it is working. The plan will then be reviewed again at least once a year. If your circumstances change, for instance your health deteriorates or you get a job, then you can ask for it to be reviewed again sooner.