Job Title: Carer Support Adviser
Salary: £25,850 - £29,411 per annum
Contract: Permanent
Hours: 37 Hours per week
Location: This is a Hybrid role which involves community working in Croydon and some home working.
Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.
We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.
About this role
As a Carer Support Adviser, you’ll work directly with carers to understand their needs, carry out statutory assessments, and co‑produce personalised support plans that genuinely make a difference. You’ll also help raise the profile of carers locally and strengthen support through partnership working.
In this role, you will:
- Work one‑to‑one with carers to explore their needs and build personalised, strengths‑based support plans
- Complete statutory carer assessments under the Care Act 2014
- Provide advice, emotional support and practical guidance across a range of settings
- Facilitate group activities that build confidence, connection and peer support
- Help carers access local services, grants and wellbeing opportunities
- Work with partners and community organisations to improve support across Croydon
This is a fantastic opportunity for someone who wants to make a real impact, support people at pivotal moments in their lives and be part of a team that truly puts carers first.
About you
You are someone who thrives on helping others, building relationships and making a tangible difference.
You bring:
- Experience supporting adults in health, social care, community or similar settings (or transferable experience through volunteering or personal caring roles)
- Strong communication skills, with the ability to listen, empathise and record information sensitively
- Confidence in using digital systems and managing casework
- An understanding of carers’ needs and the challenges they face
- Awareness of safeguarding and a commitment to safe, inclusive and person‑centred practice
- A collaborative, flexible and positive approach to teamwork and problem‑solving, ensuring carers feel seen, supported and valued.
Most importantly, you’re passionate about ensuring carers feel seen, supported and valued.
Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.
Carers First Can Offer You
In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.
Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.
How to apply
To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the ‘Apply Now’ button to begin your application.
Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.
Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
Interview Process:
With a closing date of 11 February, 2026, all successfully shortlisted candidates will be invited to interview on 18 February 2026.
Carers First is an Equal Opportunities Employer
Positive Collaborative Ambitious
There are currently 5.7 million unpaid carers in the UK, however carer charities estimate that number could be as high as 10.6 million. Their huge contribution saves our economy £162 billion each year - the cost of a second NHS. Each carer’s needs and situation are unique, but many face similar challenges. They can struggle to balance employment, finances, or their own wellbeing and time for themselves with their caring role. They may not be aware of the help and support available to them - and that is why we are here.
Carers First works directly with, and for, thousands of carers, providing personalised information and tailored support in the way that suits them: online, on the phone, or face to face in their local community. With the help of our supporters and volunteers, we can continue to be there for carers, helping them find balance, and to live their lives to the fullest - today, and for years to come.
Last year, we reached over 376,000 carers through digital services and face to face activities. We have been able to make a material difference in carers’ lives and we can evidence that carers feel more confident, informed and resilient in their caring role.
We are growing, and currently have over 50,000 carers registered with us.
When you join Carers First, you join a vibrant, inclusive, and supportive team who all have a shared interest in supporting unpaid carers to continue living their lives to the fullest, across the country. In a community dedicated to caring, we believe that our employees and volunteers really do make a difference, therefore, we emphasise the importance of learning and development, as well as actively encouraging them to develop their skills with our fantastic learning and development programme. This means that all of our team become the best that they can be, whilst helping others do the same.